Sonder Hospice

Legal & Compliance

Non-Discrimination & Accessibility

Sonder Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Sonder Hospice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Sonder Hospice provides:

  • Free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats.

  • Free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact our Compliance Officer at [Insert Phone Number].

Patient Rights & Responsibilities

Every patient under the care of Sonder Hospice has specific rights regarding their treatment, dignity, and autonomy. These include the right to:

  • Be involved in developing your plan of care.

  • Receive effective pain management and symptom control.

  • Refuse treatment to the extent permitted by law.

  • Privacy and confidentiality of your medical records (HIPAA).

Compliance & Integrity

Sonder Hospice is committed to the highest standards of ethical conduct. We strictly prohibit any form of healthcare fraud, waste, or abuse.

Reporting Concerns: If you have concerns regarding the quality of care, clinical ethics, or suspected financial misconduct, please contact our internal compliance line at [Insert Email/Phone]. You may also report concerns to the Texas Health and Human Services Commission (HHSC) or the Office of Inspector General (OIG).

Notice of Privacy Practices (HIPAA)

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

We are required by law to maintain the privacy of your protected health information (PHI) and to provide you with this notice of our legal duties and privacy practices. We will not use or disclose your PHI without your written authorization, except as described in our full Notice of Privacy Practices.

Language Assistance Services

  • English: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 512-354-7222.

  • Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 512-354-7222.

  • Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 512-354-7222.

  • 繁體中文 (Chinese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 512-354-7222。

  • 한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 512-354-7222 번으로 전화해 주십시오.

  • العربية (Arabic): ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 512-354-7222.

  • اردو (Urdu): خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں۔ کال کریں۔ 512-354-7222.

  • Tagalog (Tagalog – Filipino): PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 512-354-7222.

  • Français (French): ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 512-354-7222.

  • हिंदी (Hindi): ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 512-354-7222 पर कॉल करें।

  • فارسی (Persian): توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 512-354-7222 تماس بگیرید.

  • Deutsch (German): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 512-354-7222.

  • ગુજરાતી (Gujarati): સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 512-354-7222.

  • Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 512-354-7222.

  • 日本語 (Japanese): 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。512-354-7222 まで、お電話にてご連絡ください.

  • ພາສາລາວ (Laotian): ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສຍຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທ 512-354-7222.